Blog

Business leader needing to work on business communication skills with internal team

Not Winning Accounts? Analyze Your Business Communication Skills

By Wayne O'Neill

There are many reasons why your firm may not be winning accounts as often or as quickly as you would prefer. Sometimes, there is a simple explanation. Your business communication skills need work. I’m not saying that you need to write better emails to prospects or come up with fancier presentations to target clients. It’s […]


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Service providers looking at social media to uncover clues about customer pain points

How to Use Social Media to Uncover Customer Pain Points

By Wayne O'Neill

Social media has become an increasingly valuable tool to help service providers build authentic connection with clients. This is because target clients are dropping more clues than ever before about their pain points on platforms like Facebook, LinkedIn, and Twitter. In fact, a recent survey found that social media consumption has increased 72% since the […]


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Business leader reviewing sales opportunities and needing support with sales pipeline management

3 Tips to Optimize Sales Pipeline Management and Grow Revenue

By Wayne O'Neill

It happens all the time. Sales teams at construction and design firms get stuck trying to advance target clients through their sales pipeline to win project scope. Perhaps your strategy was disrupted by the pandemic or your typical tactics like closing deals over a round of golf no longer work in the “new normal.” That’s […]


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University infrastructure construction project on college campus

Education: High-Dollar Project Scope is Hiding in Your Backyard

By Wayne O'Neill

One year after the COVID-19 pandemic disrupted higher education as we know it, now is the time for companies in the design and construction industry to re-assess project scope opportunities. Sure, you could pursue the low-hanging fruit of bidding on retrofits and building upgrades for existing buildings that are sitting dormant waiting for students to […]


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Owner looking for information on how to develop a competitive edge through collaborative solutions

How Owners Can Find Solutions to Remain Competitive

By Wayne O'Neill

In my years of experience providing coaching to owners, I have found that there is a constant concern about being sold to. It’s tiring and laborious. How are you going to sort through the endless list of service providers that claim to know how to solve your problem with their solution? This challenge is compounded […]


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Disrupt the Healthcare Market by Focusing on Emerging Technology

Disrupt the Healthcare Market by Focusing on Emerging Technology

By Wayne O'Neill

From AI to robotics to cloud computing, there are numerous emerging technologies in healthcare that have the power to transform patient care. For construction and design firms that are seeking to win accounts and more project scope, it’s important to be aware of new technology that healthcare leaders are considering and evaluating for post-pandemic “hospitals […]


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Cybersecurity professionals receive cybersecurity training to thwart cyber security attacks

Cybersecurity: Now is the Time to Engage in Talent Training Solutions

By Wayne O'Neill

The Center for Strategic & International Studies (CSIS) releases a monthly summary of cyber attacks and significant cybersecurity incidents across the globe. The monthly report serves as a wake-up call to the real world activities of bad actors, hackers, and state-sponsored attackers that are looking for vulnerabilities to exploit. One such attack in January 2021 […]


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Businesswoman focuses on client engagement and how to provide impact to a target client

What Does it Mean to “Provide Impact” in Client Engagement?

By Wayne O'Neill

One of the points of emphasis at RESET is to help our service provider clients understand how to “provide impact” when developing solutions to solve a target client’s problems. It’s helpful to understand what this actually means in client engagement so that your team can advance from simply showing up and hoping to win work […]


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Business manager considering how to achieve personal and professional goals in 2021

A Coach Can Help You Achieve Personal & Professional Goals in 2021

By Wayne O'Neill

Many business owners, managers, and executives set aside their personal and professional goals in 2020 attempting to survive the pandemic disruption. Now, it’s time to re-calibrate and get back on track in 2021. Working with a business coach can help you identify blind spots that may have crept up during the pandemic, help you set […]


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Hospital supported by the healthcare supply chain to serve patients

Support the Healthcare Supply Chain to Win Accounts in 2021

By Wayne O'Neill

Healthcare systems across the U.S. are looking at improving patient outcomes by delivering a better patient experience. In the post-pandemic world, this includes strengthening the healthcare supply chain so that hospitals have available supplies, vaccines, medical devices, and other resources to better serve patients. In 2020, too many hospitals were unable to meet patient demand […]


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